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Frequently asked questions.

Welcome! Please find information on how to manage and update your subscription. To update your credit card, vehicle rego or cancel your subscription, please login to the customer portal.

Manage your vehicles, rego, credit card and subscription in the customer portal.

Access customer portalStep by step guides

General member FAQs

What are your trading hours?

Camberwell: Mon - Sat: 8am - 6pm · Sun: 9am - 6pm

Ivanhoe: Mon - Sun: 8am - 6pm

New summer trading hours: closing at 7pm. Please contact your location to confirm current summer hours.

How am I billed?
Thank you for purchasing a Washed Membership that entitles you to as many trips through our state of the art car wash as you like. Your subscription will automatically roll over each month on the same day with payment made in advance for the next 30 days. In the event you wish to opt out, we require 5 days notice prior to the end of your billing cycle.
How do I access my tax invoices?
As a Washed Member, your tax invoices can be downloaded from our customer portal. See the customer portal FAQs below for how to access the portal for the first time.
What if I am going on holiday or need to hold my membership?
To place your monthly unlimited membership on hold, email info@washedcar.com.au at least 5 business days before your next billing cycle. To cancel instead, use the cancellation guide; we require 5 days notice before the end of your billing cycle. Part month refunds cannot be provided. You retain access until the end of your current paid period.
How can I cancel my membership?
The membership is month to month and there are no contractual commitments or cancellation charges. Your subscription will automatically roll over each month on the same day with payment made in advance for the next 30 days. In the event you wish to opt out, we require 5 days notice prior to the end of your billing cycle. To cancel your monthly unlimited membership, access our customer portal or see the step by step guide.
How can I update my email?
If you need to update your name or email address please email info@washedcar.com.au.

Customer portal FAQs

How do I access the portal?
Use your email and password to login at app.washedcar.com.au.
What do I use the portal for?
  • See your vehicles
  • Update registration
  • Add a new vehicle
  • See which vehicles are on what subscription plan
  • Upgrade your subscription plan
  • Update credit card details
  • See and download your receipt history
  • Cancel your subscription
My email address has changed, how do I update that?
To have your email updated, please contact info@washedcar.com.au to arrange.
I've never used the portal, how do I get login details?
  1. Go to app.washedcar.com.au
  2. Click on SIGN UP FOR AN ACCOUNT HERE
  3. Follow the prompts
  4. Login at app.washedcar.com.au/login
How do I update my credit card?
  1. Log in to the customer portal.
  2. Under vehicles, click update credit card on your Active Subscription - for Family Pass customers, click on Primary Vehicle.
  3. Your current plan is ticked - hover over it, it will change to UPDATE CREDIT CARD, click it
  4. Enter your new card details and click UPDATE CREDIT CARD.

Watch the credit-card video guide.

Note: changing your credit card on one vehicle will update it for all the vehicles subscribed under your email address.

I forgot my password
  1. Go to app.washedcar.com.au
  2. Click on RESET YOUR PASSWORD HERE
  3. Follow the prompt to enter the email address associated with your car at Washed
  4. Check your email inbox for a reset link. It should arrive within 60 seconds. If not, check your junk folder or try step one again
  5. Enter a new password
  6. Go back to app.washedcar.com.au and login using your new password

Membership terms: Terms and Conditions