MEMBER SUPPORT

CENTRE

Welome!  Please find information on how to manage and update your subscription or review our Frequently Asked Questions.

 

To update your credit card, vehicle rego or cancel your subscription, please login to the Customer Portal.  For assistance, first check the FAQs below:

To subscribe another vehicle, use our subscribe form:

COVID-19 and your memberhsip

  • Your membership has been on pause from 5th August 

  • It will be taken off pause on Monday 19th October

  • This means all your washing till 5pm 18th October was on us

  • A credit adjustment will be made to your next monthly charge covering the period between 5th August - 18th October inclusive

If you do not wish to re-start your membership from October 19 or have any questions at all, please contact us directly on info@washedcar.com.au 

FAQs

 

 

GENERAL MEMBER FAQs

Will I be charged for my membership during your COVID-19 closure?

Your membership has been on pause from 5th August. It will be taken off pause on Monday 19th October. A credit adjustment will be made to your next monthly charge covering the period between 5th August - 18th October inclusive.
 If you do not wish to re-start your membership from October 19 or have any questions at all, please contact us directly on info@washedcar.com.au 

  

How am I billed?

Thank you for purchasing a Washed Membership that entitles you to as many trips through our state-of-the-art car wash as you like.  Your subscription will automatically roll over each month on the same day with payment made in advance for the next 30 days. In the event you wish to opt out, we require 5 days notice prior to end of your billing cycle.

What if I am going on holiday or need to hold my membership?

We understand the need for flexibility and convenience so that's why this service is contract free.  Before your next billing cycle you may cancel or place  a hold your subscription by emailing us at least 5 business days in advance at info@washedcar.com.au.  Part-month refunds cannot be provided so in the event you choose to cancel or hold, you will have access to your membership up to the end of your last billing cycle. 

How can I cancel my membership?

Wash Club is month-to-month and there are no contractual commitments or cancellation charges.  Your subscription will automatically roll over each month on the same day with payment made in advance for the next 30 days. In the event you wish to opt out, we require 5 days notice prior to end of your billing cycle.  In the event you would like to cancel your membership, access our Customer Portal.

How can I update my email?

If you need to update your name or email address please contact management on info@washedcar.com.au​.

Do you offer family discounts?

We will be offering Family Discounts in the future, watch your inbox for details.

Can you support my community organisation, school or kindergarten?

We are happy to talk about opportunities to support community organisations and not-for-profit associations. ​  Please get in touch with us at info@washedcar.com.au

 

CUSTOMER PORTAL FAQs

How do I access the portal?
Use your email and password to login here:  https://app.washedcar.com.au/

What do I use the portal for?

  • To see your vehicles

  • Update registration

  • Add a new vehicle

  • See which vehicles are on what subscription plan

  • Upgrade your subscription plan

  • Update credit card details

  • See/download your receipt history

  • See your transaction history

  • Cancel your subscription

My email address has changed how do I update that?
To have your email updated, please contact info@washedcar.com.au to arrange.


I’ve never used the portal, how do I get login details?
Go to: https://app.washedcar.com.au/
Click on SIGN UP FOR AN ACCCOUNT HERE 
Follow the prompts
Login at: https://app.washedcar.com.au/.  Welcome!

I forgot my password.
Follow these steps:

  • Go to: https://app.washedcar.com.au/ 

  • Click on RESET YOUR PASSWORD HERE

  • Follow the prompt to enter email address associated with your car at Washed

  • Check your email inbox for a reset web link. 

  • It should arrive within 60 seconds.  If not check your junk folder or try step one again.

  • Enter a password

  • Go back to https://app.washedcar.com.au/ and login using your new password