Welcome! Please find information on how to manage and update your subscription or review our Frequently Asked Questions.
To update your credit card, vehicle rego or cancel your subscription, please login to the Customer Portal. For assistance, first check the Customer Portal FAQs below:
To subscribe another vehicle, use our subscribe form:
GENERAL MEMBER FAQs
How am I billed?
Thank you for purchasing a Washed Membership that entitles you to as many trips through our state-of-the-art car wash as you like. Your subscription will automatically roll over each month on the same day with payment made in advance for the next 30 days. In the event you wish to opt out, we require 5 days notice prior to end of your billing cycle.
How do I access my Tax Invoices?
As a Washed Member, your Tax invoices can be downloaded from our customer portal. To see details on how to access the customer portal for the first time please see below: Customer Portal FAQs.
What if I am going on holiday or need to hold my membership?
We understand the need for flexibility and convenience so that's why this service is contract free. Before your next billing cycle you may cancel or place a hold your subscription by emailing us at least 5 business days in advance at . Part-month refunds cannot be provided so in the event you choose to cancel or hold, you will have access to your membership up to the end of your last billing cycle.
How can I cancel my membership?
Wash Club is month-to-month and there are no contractual commitments or cancellation charges. Your subscription will automatically roll over each month on the same day with payment made in advance for the next 30 days. In the event you wish to opt out, we require 5 days notice prior to end of your billing cycle. In the event you would like to cancel your membership, access our Customer Portal.
How can I update my email?
If you need to update your name or email address please contact management on firstname.lastname@example.org.
Do you offer family discounts?
We will be offering Family Discounts in the future, watch your inbox for details.
Can you support my community organisation, school or kindergarten?
CUSTOMER PORTAL FAQs
How do I access the portal?
Use your email and password to login here: https://app.washedcar.com.au/
What do I use the portal for?
To see your vehicles
Add a new vehicle
See which vehicles are on what subscription plan
Upgrade your subscription plan
Update credit card details
See/download your receipt history
Cancel your subscription
My email address has changed how do I update that?
To have your email updated, please contact to arrange.
I’ve never used the portal, how do I get login details?
Click on SIGN UP FOR AN ACCCOUNT HERE
Follow the prompts
Login at: https://app.washedcar.com.au/. Welcome!
How do I update my credit card?
Login to the portal
Click on any of your subscribed vehicles
Hover over the blue coloured bar - it will change to red and say "Update Credit Card"
Click on it
Fill in your new credit card details
A success message will pop up, confirming the change has been made
NOTE: Changing your credit card on one vehicle will update for all the vehicles subscribed under your email address
I forgot my password.
Follow these steps:
Click on RESET YOUR PASSWORD HERE
Follow the prompt to enter email address associated with your car at Washed
Check your email inbox for a reset web link.
It should arrive within 60 seconds. If not check your junk folder or try step one again.
Enter a password
Go back to https://app.washedcar.com.au/ and login using your new password