FAQs

 

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GENERAL MEMBER FAQs

  

How am I billed?

Thank you for purchasing a Washed Membership that entitles you to as many trips through our state-of-the-art car wash as you like.  Your subscription will automatically roll over each month on the same day with payment made in advance for the next 30 days. In the event you wish to opt-out, we require 5 days notice prior to the end of your billing cycle.

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How do I access my Tax Invoices?

As a Washed Member, your Tax invoices can be downloaded from our customer portal.   To see details on how to access the customer portal for the first time please see below: Customer Portal FAQs.

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What if I am going on holiday or need to hold my membership?

We understand the need for flexibility and convenience so that's why this service is contract-free.  Before your next billing cycle, you may cancel or place your monthly unlimited membership on hold by emailing us at least 5 business days in advance at info@washedcar.com.au.  Part-month refunds cannot be provided so in the event you choose to cancel or hold, you will have access to your membership up to the end of your last billing cycle. 

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How can I cancel my membership?

Wash Club is month-to-month and there are no contractual commitments or cancellation charges.  Your subscription will automatically roll over each month on the same day with payment made in advance for the next 30 days. In the event you wish to opt-out, we require 5 days notice prior to the end of your billing cycle.  In the event, you would like to cancel your monthly unlimited membership, access our Customer Portal.

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How can I update my email?

If you need to update your name or email address please email info@washedcar.com.au.

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Do you offer family discounts?

We will be offering Family Discounts in the future, watch your inbox for details.

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Can you support my community organisation, school or kindergarten?

We are happy to talk about opportunities to support community organisations and not-for-profit associations. ​  Please get in touch with us at info@washedcar.com.au

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CUSTOMER PORTAL FAQs

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How do I access the portal?
Use your email and password to login here:  https://app.washedcar.com.au/

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What do I use the portal for?

• To see your vehicles

• Update registration

• Add a new vehicle

• See which vehicles are on what subscription plan

• Upgrade your subscription plan

• Update credit card details

• See/download your receipt history

• Cancel your subscription

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My email address has changed how do I update that?
To have your email updated, please contact info@washedcar.com.au to arrange.

I’ve never used the portal, how do I get login details?

• Go to: https://app.washedcar.com.au/ 

• Click on 'SIGN UP FOR AN ACCOUNT HERE' 

• Follow the prompts

• Login at: https://app.washedcar.com.au/ 

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How do I update my credit card?

• Login to the portal

• Click on any of your subscribed vehicles

• Hover over the blue coloured bar - it will change to red and say "Update Credit Card"

• Click on it

• Fill in your new credit card details

• A success message will pop up, confirming the change has been made

• NOTE: Changing your credit card on one vehicle will update for all the vehicles subscribed under your email address

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I forgot my password.
Follow these steps:

• Go to: https://app.washedcar.com.au/ 

• Click on RESET YOUR PASSWORD HERE

• Follow the prompt to enter email address associated with your car at Washed

• Check your email inbox for a reset web link. 

• It should arrive within 60 seconds.  If not check your junk folder or try step one again.

• Enter a password

• Go back to https://app.washedcar.com.au/ and login using your new password